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Customer Service 101
July 10th, 8-10 a.m.
View the flyer
Register now
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It's back to basics. Get the foundation for great customer service skills. Discover simple actions that can bring immediate results.
$55
Learn how to:
- Indentify the customer need
- Change behaviors and attitudes
- Deal with angry customers
- Handle customer complaints
~ A Smart Business Workshop ~
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Are your employees prepared?
Although businesses want new hires to "hit the ground running," a third do not provide formal orientation programs, according to a survey by staffing service Robert Half International.
A good orientation, according to RHI, covers all the basics (facility tour, introduction to other staff, etc.), involves management, and follows a written agenda so employees know what to expect.
87% of new hires surveyed who received orientations said it helped them prepare for success with the organization.
Source: NAWDP Advantage
DamselsInSuccess.com (by women, for women) provides an online forum where women can share their professional stories, and exchange information and advice.
The site includes a job board for employers to connect with women candidates.
We should all be concerned about the future because we will have to spend the rest of our lives there.
- Charles Franklin Kettering
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Sales & Relationships
July 25th, 8-10 a.m.
View the flyer
Register now
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Don't just focus on closing the sale.
Successful salespeople know that in order to reach their short and long-term goals, they must create business relationships.
$55
You will learn:
- The building blocks of selling
- How to foster relationships
- How to create relationships
~ A Smart Business Workshop ~
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~ Supervisor / Management 101 ~
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A Management Certificate Program
Earn 1.8 CEU credits
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This series of six workshops will focus on the challenges facing individuals in a supervisor or management position.
Fee: $330
It is an excellent opportunity to learn the essentials of quality supervision and gain the tools and information needed for success.
You must sign up and attend all six sessions (workshops) to receive the Essentials of Quality Supervision Management Certificate and the 1.8 Continuing Education Units.
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1.
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Leadership
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2.
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Effective Communication
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3.
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Managing Conflict/Dealing with Difficult Employees
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4.
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Supervisor's Guide to Labor & Employment Laws
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5.
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Effective Staffing Strategies/ Performance Planning and Review
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6.
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Motivating Employees in a Changing Workplace
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Starts August 1st - Sign up now!
Click here to register
To learn more call 245-1571.
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